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Privacy Policy

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Effective Date: May 25, 2024

Welcome to Maike Mancuso Coaching!

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, programs, and services—including those hosted on Wix and Arketa.

We’re committed to keeping your information safe and respecting your privacy. We comply with global privacy laws, including the General Data Protection Regulation (GDPR).

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1. Data Collection and Usage

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What We Collect:

We may collect the following personal information:

  • Your name, email address, and phone number

  • Billing and payment details (processed securely via third-party providers)

  • Login information and user profiles on Arketa

  • Device and browser information, including IP address and location data

  • Any personal details you choose to share (e.g., health or wellness goals)

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Why We Collect It:

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We use your data to:

  • Deliver wellness coaching and course services

  • Provide customer support and communicate updates

  • Process payments and manage your subscriptions

  • Understand your needs and improve our offerings

  • Send newsletters and wellness tips (with your consent)

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Legal Grounds for Processing:

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We collect and process your data based on:

  • Your consent (e.g., newsletter signups)

  • A contract (e.g., when you purchase coaching services)

  • Our legitimate interest in improving our services

  • Legal obligations (e.g., financial recordkeeping)

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Sharing Your Data:

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We only share your data when necessary:

  • Wix – our website host. For more on how Wix handles data, visit: Wix Privacy Policy

  • Arketa – to manage coaching programs and user accounts

  • Payment processors (e.g., Stripe or PayPal) – to handle secure transactions

  • Email platforms (e.g., Flodesk or Mailchimp) – for marketing communications

  • Analytics tools (e.g., Google Analytics) – to improve website performance

We do not sell your personal data.

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2. Data Retention and Storage

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How Long We Keep Data:

We retain personal data only as long as needed:

  • Coaching and program data: up to 2 years after inactivity

  • Billing/payment records: typically 7 years (per legal requirements)

  • Email subscribers: until you unsubscribe or request deletion

Where Data is Stored:

  • Data you submit on our website may be stored on Wix’s servers, which may be located outside the EU (e.g., in the U.S.).

  • Arketa and third-party tools may also store data on secure servers globally.
    Wix complies with international data protection standards—see: Wix Data Transfers

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3. Your Rights Under GDPR (and similar laws)

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You have the right to:

  • Access – Request a copy of your personal data

  • Correct – Ask us to fix incorrect or outdated info

  • Delete – Ask us to erase your data

  • Restrict – Limit how we use your data

  • Port – Get your data in a machine-readable format

  • Object – Say no to certain types of processing

  • Withdraw consent – If you change your mind after opting in

To make a request, email maike@maikemancuso.com. We'll respond within 30 days.

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4. International Data Transfers

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Some of your data may be transferred to other countries, such as the U.S., especially if it's processed through platforms like Wix and Arketa. These services use secure transfer mechanisms (such as Standard Contractual Clauses) to keep your data protected.

For more info on Wix’s international transfers, visit:
👉 Wix International Data Transfers

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5. Data Security, Contact Info, and Complaints

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How We Keep Your Data Safe:

We take appropriate security steps to protect your information, including:

  • SSL encryption

  • Secure third-party services

  • Password protection and platform-specific data controls

  • Limited access to personal data

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Contact Us:

Maike Mancuso Coaching
Email: maike@maikemancuso.com
Website: www.maikemancuso.com

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Complaints:

If you're unhappy with how we use your data, contact us first. You also have the right to file a complaint with your country’s Data Protection Authority (such as the ICO in the UK or DPA in the EU).

 

6. Additional Information

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Changes to This Policy:

We may update this Privacy Policy from time to time. Major changes will be communicated via email or our website. Please check this page regularly to stay informed.

Automated Decision-Making:

We do not use automated systems to make decisions about you (like profiling or scoring).

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Quick Links:

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  • Wix Privacy Policy

  • Wix GDPR Support

  • Wix International Transfers

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